Order Process Steps

Production times are listed on each product page, but they represent only part of the full process. Approximately half of the timeline depends on the customer—this includes designing artwork using our templates, placing the order, and uploading files. After receiving your artwork, our graphic team will create a proof for your review. Production begins only after you approve the proof. Once complete, your order will ship and be delivered.

Hero Displays has no control over when customers place orders or submit print-ready graphic files. As a result, posted production times begin after the customer approves the graphic proof, not at the time of order. Production starts the next business day after approval.